Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Improve your browsing experience
• Analyze how you use the website
• Provide personalized content and advertising

2. Types of Cookies We Use

We use the following types of cookies on our website:

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and accessibility. Without these cookies, certain services you have requested cannot be provided.

Examples:

• Session cookies for maintaining your session while browsing
• Security cookies for detecting authentication abuse
• Load balancing cookies for distributing website traffic

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if visitors receive error messages. These cookies don't collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

Purpose: To improve how our website works and enhance user experience.

Examples:

• Google Analytics cookies for tracking page views and visitor behavior
• Cookies that count the number of visitors to specific pages

2.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, personalized features.

Examples:

• Language preference cookies
• Cookies that remember your customized settings

2.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Note: First Group currently does not use advertising cookies on our website.

3. First-Party and Third-Party Cookies

3.1 First-Party Cookies

These are cookies set by First Group directly on our website. We use first-party cookies to:

• Remember your language preferences
• Maintain your session during your visit
• Analyze website usage for improvement purposes

3.2 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

• Google Analytics: To analyze website traffic and user behavior
• Google Maps: To display our office location on the contact page

These third-party providers have their own privacy policies and cookie policies, which we encourage you to review.

4. Session Cookies vs. Persistent Cookies

4.1 Session Cookies

Session cookies are temporary cookies that remain on your device only while you are actively browsing our website. They are deleted automatically when you close your browser.

4.2 Persistent Cookies

Persistent cookies remain on your device for a set period of time or until you manually delete them. They help us recognize you when you return to our website and remember your preferences.

5. How We Use Cookies

First Group uses cookies for the following purposes:

• Essential website functionality: To enable core features such as page navigation and access to secure areas of the website.
• Analytics and performance: To understand how visitors interact with our website, which pages are most popular, and how we can improve user experience.
• Language preferences: To remember your language selection (English or Arabic) for future visits.
• Security: To detect and prevent security threats and fraudulent activities.

6. Your Cookie Choices

You have several options to manage or disable cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to:

• Accept all cookies
• Notify you when a cookie is set
• Reject all cookies
• Delete cookies after your browsing session

Here are links to cookie management guides for popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6.2 Disabling Cookies

Important: If you choose to disable cookies, some features of our website may not function properly. For example, language preferences may not be saved, and website analytics will not track your visit.

6.3 Opt-Out of Google Analytics

If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

7. Cookies We Set

Below is a list of the main cookies we use on our website:

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or other reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us: